Developing the ability to recognize and manage your own emotions, as well as understand and empathize with the emotions of others. Emotional intelligence helps in building healthy relationships and dealing with conflicts, fostering trust, and creating a positive work environment
Empathy involves understanding and sharing the feelings of others. Effective communicators demonstrate empathy by considering the emotions and perspectives of their audience. They can adapt their communication style to connect with others on an emotional level, showing understanding and compassion. Emotional intelligence allows individuals to navigate emotions effectively, both on their own and those of others, to build rapport and establish trust.
Leaders with high emotional intelligence can understand and manage their emotions and those of their team members. They recognize and empathize with others’ perspectives, handle stress effectively, and use emotions to build positive relationships.